By Bob Berting, Berting Communications
At a publication seminar I conducted, attendees talked about internal company friction and how staff members didn’t seem to have respect for each other. Enmeshed in this problem is a list of demands on staff: deadlines, dealing with other departments, dealing with other co-workers, and pleasing management.
Although most of them thought of themselves as likeable, good personality, warm smile, etc, they were still having problems in their relationships with others. What is the answer to this situation? What has to be done to create a proper atmosphere of trust, understanding, respect and just plain courtesy?
The answer is to realign your vocabulary. It’s not just a smile or a simple “how are you?” that gets an office aligned. Rather it’s about understanding how simple expressions can help human relations.
Hers are 7 points that will change things in inter-office relations:
- “I admit I made a mistake”
How many times have you honestly made a mistake and were afraid to admit it—to a customer or co-worker? People are usually amazed to hear a comment like this and have a great deal of respect for someone who has the proper attitude and courage to say those important words. Taking responsibility for your actions encourages others to do the sa
- “You did a good job”
Salespeople need encouragement and praise. These simple words can have a big impact on the emotions of people you deal with.
Isn’t it nice to be recognized for what you do.
- “What is your opinion?”
Asking someone’s opinion is the mark of a great team player who truly respects others and can be very helpful in brainstorming sessions. This action increases ownership to new ideas.
- “Would you please”
This simple phrase is very appropriate in stressful situations and can be effective also in dealing with customers. The word ”please” costs nothing to use, yet it buys so much.
- “Thank you”
How many times do we forget to say those two words. We would have a better work environment as well as building better relationships with our co-workers.
The most important word. This key word is the foundation of team effort. It is effective in giving presentations to major account prospects, including media buyers.
The least important word. This is a word that unfortunately dominates our conversation and can cause bad vibrations if used too often. This word is good for taking responsibility but not when discussing a positive team effort. How many sports professionals would be successful if they said ”I won the ball game”?
Think about these words and the impact they have on employee relations—and customer relations. Think about these appropriate words and use them during your workday for the situations that cause any friction between you and your co-workers.